Refund & return policy

Personalized items

Because every mug is printed with your own pet’s photo, we can’t accept returns or exchanges if you change your mind or simply don’t like the photo you chose. Please check your photo and preview carefully before ordering.

What we’ll make right

We’ll send a free replacement or give you a full refund, your choice, if:

• your mug arrives broken, chipped, or damaged in transit;
• the print has a defect, such as smudging, peeling, wrong placement, or a noticeably blurred image that didn’t match your preview;
• you received the wrong item or someone else’s design;
• your package was lost in transit.

How to request a remake or refund

1. Email hello@photoshootpets.com within 30 days of delivery.
2. Include your order number.
3. Attach a clear photo of the problem (and of the packaging, for damage in transit).

We reply within 1–2 business days. You won’t need to send the damaged mug back unless we ask.

Refund timing

Approved refunds go back to your original payment method. They’re processed within 5–10 business days; your bank may take a few more days to show it.

Cancellations

Want to cancel? Email us as soon as possible. If your mug hasn’t gone to print yet, we’ll cancel it and refund you in full. Once printing has started, we can’t cancel the order.

Photo quality

We print the photo you upload. Very dark, blurry, or low-resolution photos may print less clearly than they look on screen. If we think your photo will print poorly, we’ll reach out before printing when we can.